Terms & Conditions

Uncle B's African & West Indian Catering

These Terms & Conditions apply to all bookings made with Uncle B's African & West Indian Catering.

By accepting a quotation, paying a deposit, or confirming a booking, the client agrees to these Terms & Conditions.

1. Booking Confirmation

A booking is not confirmed until:

• A written quotation has been accepted.

• Any requested booking deposit has been received.

• Confirmation has been issued by Uncle B's African & West Indian Catering.

Uncle B's reserves the right to decline bookings at its discretion prior to confirmation.

2. Deposits

A non-refundable deposit of 25% may be required to secure the event date.

The deposit forms part of the total booking value and is deducted from the final balance.

Dates cannot be held without receipt of the required deposit.

3. Payment Terms

The remaining balance must be paid no later than 14 days before the event date unless otherwise agreed in writing.

For bookings made within 14 days of the event date, full payment may be required at the time of booking.

Uncle B's reserves the right to withhold services where payment has not been received by the agreed due date.

4. Guest Numbers

Estimated guest numbers may be provided during the quotation stage.

Final guest numbers must be confirmed no later than 14 days before the event.

The final confirmed guest count will be used for invoicing purposes and cannot be reduced after confirmation.

Reasonable efforts will be made to accommodate increases in guest numbers, subject to availability and additional charges.

5. Cancellations

All deposits are non-refundable.

If the client cancels the event:

• More than 30 days before the event, any monies paid beyond the deposit may be refunded at Uncle B's discretion, less any costs already incurred.

• Between 14 and 30 days before the event, up to 50% of the booking value may remain payable.

• Less than 14 days before the event, up to 100% of the booking value may remain payable where food, staffing, equipment, or services have already been committed.

Any refund will be assessed on a case-by-case basis.

6. Client Changes

Significant changes to the event including venue, timings, service requirements, menu selections, or guest numbers may result in revised pricing.

Any changes requested by the client are subject to availability and written approval.

7. Travel & Additional Costs

Quotations may include a specified travel allowance.

Events outside the standard service area may be subject to additional mileage, transport, parking, congestion, accommodation, or staffing costs.

Any such charges will be agreed in advance where reasonably possible.

8. Allergies & Dietary Requirements

The client is responsible for informing Uncle B's of any known allergies, intolerances, dietary requirements, or special meal requests before the event.

While every reasonable effort is made to manage allergens, food is prepared in kitchens where allergens including nuts, dairy, gluten, eggs, fish, shellfish, sesame, mustard, and soy may be present.

Uncle B's cannot guarantee the complete absence of allergens and accepts no liability for reactions where dietary information has not been provided accurately or in advance.

9. Equipment & Property

All catering equipment, serving equipment, display items, linens, decorations, and hired items remain the property of Uncle B's unless otherwise agreed.

The client may be held responsible for loss, theft, damage, or misuse of equipment caused by guests, venue staff, contractors, or attendees.

Replacement or repair costs may be charged where appropriate.

10. Health & Safety

Uncle B's reserves the right to take any action necessary to protect the health, safety, and wellbeing of its staff, clients, guests, and contractors.

Service may be suspended or withdrawn where unsafe conditions exist.

11. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion would be unlawful under the laws of England and Wales.

Subject to the above, Uncle B's total liability arising from any booking shall not exceed the total amount paid by the client for the services provided.

Uncle B's shall not be liable for indirect, consequential, or economic losses.

12. Force Majeure

Uncle B's shall not be liable for delays, cancellations, or failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to:

• Severe weather

• Flood

• Fire

• Power failure

• Acts of terrorism

• Government restrictions

• Industrial disputes

• Public health emergencies

• Vehicle breakdowns

• Venue closure

Where possible, both parties will work together to agree an alternative date or arrangement.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Uncle B's African & West Indian Catering

Luxury Buffet Experiences Inspired by African & Caribbean Heritage

Bringing People Together Through Exceptional Food, Culture & Hospitality